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Terms Conditions: What You Agree to When You Open an Account

We run a payment-first platform, so the rules here cover how you fund your account with bKash, Nagad or Rocket, how withdrawals are verified, and what happens if something goes wrong. Every account holder accepts these terms when they register.

Local payment rulesWithdrawal verificationAccount eligibilityDispute resolutionService availability

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How These Terms Work in Bangladesh

caxino Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern your relationship with caxino when you access the platform from Bangladesh or use bKash, Nagad or Rocket to deposit. Availability depends on your local law and eligible regions; we do not claim legal certainty for every district or jurisdiction. By opening an account,

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you confirm you meet the minimum age requirement under local law and that online gaming is permitted where you are. We reserve the right to verify your identity, payment source and location before processing any withdrawal. If we find multiple accounts under the same name or
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payment instrument, we may suspend access and forfeit balances. Deposits arrive when your mobile wallet clears the transaction, usually within seconds for bKash, Nagad and Rocket. Withdrawals follow a manual verification step to confirm the account holder requested the payout; that step typically completes within hours,
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though it may take longer during high-volume periods. We do not guarantee uptime, game availability or specific payout speeds. If a technical fault occurs during a game round, we will investigate and credit your account if the fault was on our side. Disputes are handled through
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our support channel; if we cannot resolve a complaint, you may seek local legal remedies. We may update these terms at any time by posting the revised version; continued use after an update means you accept the changes. If you do not agree, close your account
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before the update takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

What We Do with Your Data and Account Records

Every account generates records: deposit timestamps, game rounds, withdrawal requests, support conversations. We store that data to verify payouts, resolve disputes and meet operational requirements. Here is what happens to those records, how long we keep them, and what control you have.

Data we collect

We log your username, mobile wallet details for bKash, Nagad or Rocket, deposit and withdrawal amounts, game activity, device type and IP address. We do not sell this data to third parties.

Retention period

Transaction records stay on file for the period required by our payment processors and dispute-resolution obligations. After that window closes, we archive or delete records unless local law requires longer retention.

Account security

We encrypt your login credentials and wallet identifiers. If you suspect unauthorised access, change your password immediately and contact support to freeze withdrawals until we verify your identity.

Your rights

You may request a copy of your account data, ask us to correct errors, or close your account and request deletion. Send those requests through the support channels listed above; we will respond within a reasonable timeframe.

POLICY HELP

Where to Ask About These Terms

If a clause here does not make sense or you need clarification about withdrawals, account limits or eligibility, reach us through the channels below. We handle terms questions the same way we handle payment queries: directly, with a real response, not an automated loop.

Live chat Open the chat bubble in the bottom corner of any page and type your question about account rules, withdrawal verification or Deposit references. We respond in minutes during peak hours.

Email support Send terms or compliance questions to our support address. Include your account username so we can pull your history if the question relates to a specific transaction or dispute.

Account message Log in and check the message centre under your profile. We post policy updates there when we revise withdrawal rules, add payment methods or change verification steps.

Terms & Conditions FAQ

We detect duplicate accounts by comparing device fingerprints, IP addresses and wallet ownership. If we find more than one account linked to you, we suspend all of them and forfeit any balances or bonuses.

Withdrawals must go back to the same mobile wallet you funded your account with. If you need to change wallets, contact support with proof of ownership for both the old and new numbers before requesting a payout.

Report the freeze through live chat with the game name, approximate time and your account username. We check the server logs; if the fault was ours, we credit your account for the lost stake.

Availability depends on local law in the country you are visiting. Some regions block access entirely; others allow it. We do not guarantee service continuity when you travel, and you remain responsible for compliance with local regulations.

We post a notice in your account message centre whenever we revise the terms. The updated version goes live on this page immediately; continued use after the update date means you accept the new terms.

Contact support first with your complaint and any supporting evidence. We review and respond within a reasonable timeframe. If you are not satisfied, you may pursue local legal remedies under Bangladesh law.

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