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What Our Legal Terms Mean for You

Using caxino means you're agreeing to terms that govern your account, your data, and how we handle disputes — and whether access is available to you depends on local law and eligible regions in Bangladesh.

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caxino What Our Legal Terms Mean for You
LEGAL CONTACT PATHS

Reach Us About Policy or Account Issues

If you have a question about your rights, need to request data, or want to raise a legal concern about your account, our support team is the right place to start. We handle policy queries separately from general account help, so flag your message clearly when you write in.

Team online

Live Chat

Open the chat window from your account dashboard. For legal queries, write 'Policy Question' at the start of your message so it reaches the right team.

Email Support

Send policy or data requests to our support email address listed in your account settings. Include your registered account name for faster handling.

Account Help Centre

The Help Centre inside your account covers common legal and policy questions, including how to request data deletion or account closure.

HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Account

We collect only what we need to run your account, process payments, and keep the platform secure. Your data is not sold to third parties, and we retain it only for as long as required by applicable legal obligations or active account status. You can request access to your personal data or ask for corrections at any time through support.

Account Security

Your account is protected with password authentication and OTP verification for sensitive actions. We flag unusual login attempts and can lock access on your request.

Cookie Use

We use functional cookies to keep your session active and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the site footer.

Data Retention

We keep your account data while your account is active and for the period required by applicable law after closure. You may request deletion where local law permits it.

Requesting Changes

To update, access, or remove your personal data, contact support with your account details. We aim to respond to data requests within a reasonable timeframe under applicable rules.

Common Questions About Your Rights and Our Terms

These are the questions we hear most often about how our legal terms work for accounts in Bangladesh. If your question isn't here, contact support directly.

Access depends on your local law and the region you are accessing from. We recommend checking your local regulations before opening an account. We do not make legal determinations for individual users.

Contact our support team with your registered account name and request a data copy. We will respond in line with applicable data protection obligations for your region.

Yes, where local law permits it. Send a deletion request through support or the Help Centre. Some data may be retained for the period required by applicable legal or financial rules.

Payment references are kept to verify transactions and handle disputes. Full wallet credentials are never stored — only the reference details needed to match your payment to your account.

Contact support immediately via live chat or email. We can place a hold on account activity while we investigate. Use 'Unauthorised Access' as your message subject for fastest routing.

You can raise a formal dispute through our support channel. Explain the situation and include your account reference. Our policy team reviews these separately from routine account queries.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.