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Privacy Policy — How We Handle Your Information

We collect and process information to run your account, verify deposits through bKash, Nagad and Rocket, and keep your sessions secure.

Account securityPayment verificationSupport recordsDevice access logsCookie usage

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PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about this privacy policy, want to request a copy of your data, ask us to correct an error or submit a deletion request where local law allows, our support team handles every inquiry. Reach us through live chat for immediate answers during business hours, email for detailed requests that require attachments or documentation, or check the account-settings panel for self-service data export and preference controls.

Live chat Open the chat widget in the bottom corner of any page and select the privacy or data-request topic. Our agents walk you through verification and process most requests within one business day during support hours.

Email inquiry Send your data request or privacy question to our support inbox. Include your registered account name and a brief description of what you need. We reply within 48 hours and handle complex export or deletion workflows over email.

Account settings Log in and navigate to the privacy section under account settings. You can download a copy of your transaction history, update communication preferences, revoke cookie consent or request account closure through the self-service panel.

DATA SAFEGUARDS

How We Protect and Manage Your Information

We built our data-handling practices around transparency, security and respect for your rights. Every piece of information we collect serves a specific operational purpose — verifying your bKash deposit, securing your login, resolving a support ticket or meeting a legal obligation. We encrypt data in transit and at rest, limit internal access to authorised personnel and audit our systems regularly to prevent unauthorised disclosure.

Data minimisation

We collect only the information necessary to run your account and process payments. We do not request data we do not need, and we delete records that have served their purpose once the legal retention window closes.

Cookie transparency

Our cookies remember your language choice, keep you logged in across sessions and track anonymous usage patterns to improve site performance.

Retention schedule

Active-account data remains accessible while you use the platform. After account closure, we retain financial records for the period required by law to satisfy audit and dispute-resolution obligations, then securely delete personal identifiers.

Your rights

You can request a copy of your data, ask us to correct inaccuracies, object to certain processing activities or request deletion where local law permits.

What This Policy Covers and Where It Applies

caxino Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy governs how caxino collects, stores, uses and protects personal information you provide when you register an account, deposit through bKash, Nagad or Rocket, place bets on cricket markets or slots, contact support or browse our site. We process data necessary to verify your

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identity, prevent fraud, process payments, deliver customer support and comply with anti-money-laundering obligations under applicable law. Access to our platform and the legal framework governing data protection depend on your local jurisdiction and whether you are in an eligible region. If local law restricts online betting
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or casino services, you must not create an account or use our services. We do not knowingly accept registrations from regions where our operation is prohibited. Information we collect includes your name, contact details, payment wallet identifiers, device information, IP address, session logs and transaction history.
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We retain account data for the duration of your active membership plus a legally required retention period to satisfy financial record-keeping and dispute-resolution obligations. You may request access to your data, correction of inaccurate records or deletion where permissible under law by contacting our support team.
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We do not sell your information to third parties. We share data only with payment processors, fraud-prevention services and regulators when required. Security measures include encrypted connections, secure password storage and restricted internal access. Cookies track your session, remember language preferences and help us improve site
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performance; you can manage cookie settings in your browser. This policy may be updated; continued use of the platform after changes indicates acceptance of the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy Questions

We collect your name, email address, phone number, date of birth, payment wallet identifier for bKash, Nagad or Rocket, and device information including IP address. This data verifies your identity, processes deposits and withdrawals, secures your login and meets regulatory obligations under applicable law.

Active-account data remains available while you use the platform. After you close your account, we retain financial records for the period required by law to satisfy audit, tax and dispute-resolution obligations, typically three to seven years depending on jurisdiction, then securely delete personal identifiers.

Yes. Log in and navigate to account settings, then select the privacy section to download a copy of your transaction history and profile data. For a full data export beyond what the self-service panel provides, contact support with your request and we will deliver it within the timeframe required by law.

We do not sell your data. We share information only with payment processors to clear your bKash, Nagad or Rocket transactions, fraud-prevention services to protect your account, and regulators when required by law. Every third party operates under strict confidentiality and data-protection agreements.

Contact support via live chat or email and request account closure. We verify your identity, settle any outstanding balances and deactivate your account. Personal data is deleted after the legal retention period expires, except for records we must keep to satisfy financial and regulatory obligations.

We use session cookies to keep you logged in, preference cookies to remember your language choice, and analytics cookies to track anonymous usage patterns and improve site performance. You can disable cookies in your browser settings; core account access will still work, but some features may be limited.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCrash Pulse InfoRoulette Masterclass

Privacy Policy — How We Handle Your Information

How to Reach Us About Your Data

How We Protect and Manage Your Information

Privacy Policy Questions

01 What personal information does caxino collect when I register an account?

02 How long does caxino keep my account data and transaction records?

03 Can I request a copy of the data caxino holds about me?

04 Does caxino share my information with third parties or sell it?

05 How can I delete my account and remove my personal data from caxino?

06 What cookies does caxino use and can I turn them off?

Privacy Policy

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